Frequently Asked Questions


 

Billing/Payment

  • How do I read my bill?
    • If you have a question regarding the cost of your procedure, please contact our Billing department at 513.733.9333.
  • Can I set up my payments through bill pay?
    • Not at this time
  • Can I access my previous visit history online?
    • Not at this time
  • Can I view my statement online?
    • Not at this time
  • Can I pay my bill online?
    • Not at this time

 

Costs

  • How much does an office visit cost?
    • If you have a question regarding the cost of your procedure, please contact our Billing department at 513.733.9333.
  • Can I find any pricing information on your website?
    • If you have a question regarding the cost of your procedure, please contact our Billing department at 513.733.9333.
  • Why is the actual cost of orthotics different than what was quoted to me?
    • The charge of the orthotic may be different than your actual out of pocket expense or “cost”. Physicians must charge the same amount to every insurance company for a particular service. This applies to Bracing and Orthotics as well. However, reimbursement is based on the contracted rate that an individual has with his/her insurance company. Some items may not be a covered benefit based on your individual plan.
  • How much does the equipment my doctor recommended cost?
    • The cost depends on the product that you receive. Insurance companies use specific codes to describe the product that you receive. These codes are reimbursed at a rate set by your insurance company. The reimbursement to Wellington is based on your contracted rate through your insurance company. It is now standard practice within the Medical community to have the patient pay a “deposit” on the equipment/product that you receive.
  • How much does the procedure my doctor recommended cost?
    • If you have a question regarding the cost of your procedure, please contact our Billing department at 513.733.9333.

 

Directions, Hours, and Contact Info

  • Where are the therapy offices located?
    • Therapy offices are in all locations except Oxford.
  • What are the hours of the therapists?
    • Therapy offices are open 7am to 7pm Monday through Thursday, and 7 am to 5 pm on Friday. Please contact the therapy office desk at your location for specific therapist hours
  • Are you open on the weekends?
    • Wellington has After Hours clinics to service patients on weekends. Please reference our “After Hours Clinic” page.

 

General

  • Can I return my equipment?
    • Braces and orthotics cannot be returned for a refund. These products are medical grade single use items which are much like a prescription at the pharmacy. However, within the first 60 days of receiving the product, if there is a Manufacturer defect the product it will be replaced with the same or similar product.
  • How can I schedule my next doctor's appointment?
    • Either Schedule at our desk as you leave our office, or contact our central scheduling department at 513.232.2663.
  • How can I schedule my next physical therapy appointment?
    • Either Schedule at our therapy desk as you leave our office, or reference our "Therapy Services" page to contact the therapy office.
  • Which hospitals is Wellington Orthopaedic & Sports Medicine aligned with?
    • Mercy Anderson, Mercy Clermont, Mercy Fairfield, Christ Hospital, Good Samaritan, Bethesda North, Cincinnati Children’s Hospital.
  • Why do physicians run behind schedule?
    • Wellington Physicians try to stay on schedule as well as meet all patient needs in a timely manner. However, due to some patients’ questions and concerns, sometimes Physicians may run behind schedule from time to time.

 

Insurance

  • Which insurance carriers do you accept?
    • If you have a question regarding your insurance coverage…please contact your insurance company prior to your first visit.
  • How can I find out whether a specific procedure is covered by my insurance?
    • You should contact your insurance company to verify whether or not a procedure is covered under your insurance plan.

 

Physician/Location Info

  • What are the hours of operation of each location?
    • Please reference our “Contact” page.
  • How can I contact a specific office location?
    • Please reference our “Contact” page.
  • Why do I have to come to a specific location to see the doctor?
    • With 29 Physicians, each practice at specific locations to best serve patients.
  • What procedures or tests can be conducted at your locations (i.e. MRI's)?
    • Our physicians perform normal office procedures such as X-rays, Injections, Casting, and Bracing.

 

Procedures

  • How do I find more information about the equipment my doctor recommended?
    • If your physician is prescribing equipment for the treatment of your condition, that information will be provided in the office at the time of your appointment.
  • How can I find out more information about the procedure my doctor recommended?

 

Workers Compensation

  • I have an allowed claim. Will all services be covered under my claim?
    • Not necessarily. Depending on your claim, state where the injury occurred and employer classification, some services may not be covered. Wellington’s Worker’s Compensation staff can better address this request on a one on one basis. Please contact the office for further information.
  • I have Worker's Compensation forms to complete, who takes care of these?
    • There are specific forms and guidelines which are regulated by the Bureau of Worker’s Compensation. These guidelines specify how a form is completed and by whom. Please contact Wellington’s Worker’s Compensation staff to address your specific needs.
  • Will Wellington Orthopaedic treat ALL of my Worker's Compensation claims?
    • Wellington physicians’ provide comprehensive orthopedic care; however, the date of injury and the body part involved will be considered.
  • Why should I file a Worker's Compensation claim instead of using my private insurance?
    • There are a couple of issues to consider: • Private insurance companies will not pay for work-related injuries. • Not filing in a timely manner could deny a legitimate claim. Creating additional complications for the injured worker.
  • How long does it take to get a Worker's Compensation claim processed?
    • The average time frame is 28 days; however, there may be other factors involved that could lessen or extended this process.
  • I have a Claim Number, so does that mean my claim is allowed?
    • No, a Claim Number establishes a record of injury being filed and all transactions affiliated with that injury will be recorded under that number.